TCL Online Kenya’s Shipping Policy

At TCL Online Kenya, our logistics network is designed to get your premium TCL appliances and electronics to your doorstep as quickly and securely as possible. Because we operate exclusively as a digital storefront, our entire focus is on fast, reliable, and hassle-free fulfillment.

Delivery Timelines and Coverage

We are proud to offer nationwide shipping across Kenya with industry-leading turnaround times:

  • Nairobi Region: We guarantee same-day delivery for all orders placed and confirmed within standard business hours.

  • Outside Nairobi: For customers located outside the Nairobi region, we provide prompt next-day delivery.

  • Business Days: Please note that our delivery fulfillment operations run on standard business days. Sundays and official public holidays are not counted as working days for order processing and transit times.

Order Processing

  • Orders placed early in the day are immediately routed to our dispatch team for same-day fulfillment in Nairobi.

  • Orders placed late in the afternoon or outside of our standard operating hours will be processed and dispatched first thing on the next available business day.

  • Once your order is confirmed, our dispatch team will contact you directly via phone to coordinate the exact delivery window and ensure someone is available at your location.

The Pay-on-Delivery (PoD) Advantage

Your security and peace of mind are our top priorities. All our deliveries utilize a strict Pay-on-Delivery model.

  • You will not be asked to pay upfront before seeing your goods.

  • Payment is only collected by our authorized delivery personnel after your TCL product has arrived at your exact location and you have verified the exterior packaging and model.

Shipping Fees

Delivery costs are calculated based on your specific location and the size of the appliance (e.g., a 98-inch Smart TV or a double-door refrigerator may have different handling requirements than a soundbar). All applicable delivery charges will be clearly communicated to you during the checkout process and confirmed by our team before dispatch.

In-Store Pickups

To maintain our efficiency and competitive pricing, TCL Online Kenya operates as a 100% online platform. We purposely limit physical in-store traffic and do not offer a “click-and-collect” or showroom pickup option. We bring the showroom directly to you.

Receiving Your Delivery

For a smooth delivery experience:

  • Ensure that you or an authorized representative is present at the provided delivery address during the scheduled time.

  • Please inspect the item’s packaging upon arrival. If there is visible transit damage to the box, notify the delivery agent immediately before completing your Pay-on-Delivery transaction.

  • For any post-delivery concerns, please refer to our 7-Day Refund and Returns Policy.

Contact Logistics – If you need to update your delivery address, reschedule a drop-off, or inquire about the exact location of your driver, please reach out to our dispatch support team through the contact numbers provided on your order confirmation.