CONTACT US ONLINE VIA
(OUR OFFICIAL COMMUNICATION CHANNELS)
- Call/Whatsapp: 0704 595 677. (recommended for quickest responses.)
- Email: support@tcl-online.co.ke
- Inbox/DM: on our ACTIVE social platforms.
FREQUENTLY ASKED QUESTIONS
Yes, we always deliver what the client has ordered. We do model confirmation, size confirmation, functionality test, quality/condition/state check and any other quality confirmations to make sure the client receives the exact item ordered and at its required state and condition.
We provide a physical sales receipt upon delivery and also share a soft copy on request by the client either via email or whatsapp.
NB; “We keep copies of all sales receipts on our system for future reference.”
Considering that we accept returns of items that comply with our refund and returns policy terms, you are supposed to call us so that we can direct you on how and where to send back the item. This depends on your location, timeline and the factors resulting to the return.
Items indicated as ‘Out of Stock’ can be restocked within a short period of time, so it’s always recommended to check back after a while or request us to notify you once we restock.
NB: “In some cases products can be marked out of stock and never to be restocked, this happens in cases where new models have been introduced or a model has been discontinued to give way for new models to sell.“
Since we are based in Kenya, We deliver goods to;
1. your door-step within Nairobi Region.
2. Any collection point that we suggest within Nairobi CBD.
3. To your nearest courier service providers offices or Pickup points across Kenyan Counties, Cities or Towns, (e.g G4S offices, Wells fargo offices or Matatu Sacco’s offices…e.tc)